Front Office Manager

15 ott - Roma
Hosco.com

h3Yourmaintasks: /h3ulliBeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment /liliYouwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance. /liliIntheabsenceofthereservationsdepartment,youwillmanagereservationrequestsCheckandfollowuponallreservations /liliBuildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers /liliMonitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers /liliManageFrontOfficeschedules /liliProvidetrainingforFrontOfficeteams /liliGivetoursoftheestablishmenttoprofessionalsandcustomers /liliSupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized /liliControlandmonitoraccountsreceivable /liliDevelopthehotel'sturnoverthroughupsellactions /liliEnsurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices /liliManage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction /liliParticipateinandleadHeadofDepartmentmeetings /liliYouwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment. /li /ul #J-18808-Ljbffr

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