15 ott - Italia
Mercier Consultancy MD
Italian Speaking Digital Trust and Safety Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and bespoke BPO solutions. We specialize in connecting top-tier talent with world-class organizations, setting the industry standard for professional career advancement and excellence.
Job Overview
We are seeking a dedicated professional for an Italian Speaking Digital Trust and Safety Specialist position in Bulgaria to join a dynamic team in the social media sector. This role is pivotal in ensuring a safe, secure, and positive experience for millions of users by moderating content and enforcing community standards in an exciting, fast-paced environment.
Key Responsibilities
- Monitor and moderate user-generated social media content to ensure compliance with global safety policies
- Investigate reports of policy violations, including harassment, misinformation, and sensitive material
- Maintain a high standard of accuracy while processing content queues within the social media ecosystem
- Collaborate with internal teams to refine moderation strategies and improve community trust and safety initiatives
- Provide insights on emerging trends within the social media landscape to prevent platform abuse
- Handle sensitive escalations with discretion, empathy, and strict adherence to established protocols
- Contribute to a healthy digital environment, making this Italian-speaking job a vital role for platform integrity
Requirements
- Native or fluent Italian (spoken and written) is mandatory
- Valid EU passport (required for all applicants)
- Strong interest in the social media industry and current digital trends
- Resilience and the ability to handle sensitive content with professional maturity
- Excellent communication skills and attention to detail
- Previous experience in trust and safety or customer support is considered a strong asset for this Italian Speaking Digi
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