Senior IT Service Desk Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8f6ypr

Senior IT Service Desk Manager Milan / WFH to €70,000 Are you an experienced leader within IT Service Management? You could be progressing your career, in an impactful management role as part of a friendly and supportive international team at a growing and hugely successful European car insurance tech company. As the Senior IT Service Desk Manager you will lead and evolve the IT Support function, owning the end-to-end employee technology experience and ensuring every colleague can work efficiently. Managing a team of ten IT professionals, you will be responsible for delivering a high-performing, reliable support operation whilst driving continuous improvement. You will transform the service desk from a reactive support function into a proactive, scalable and data-driven capability that anticipates needs, reduces friction and enables people to do their best work every day.



Location / WFH You’ll join colleagues in the Milan office twice a week with flexibility to work from home. About you * You have strong management and leadership skills * You have a strong, hands-on service desk management background with an indepth knowledge of service desk operations and best practices * You're collaborative and able to influence others * You have budgeting and procurement forecasting experience * You're able to introduce productive KPIs and metrics * You have fluent English language skills, Italian also highly desirable What's in it for you As a Senior IT Service Desk Manager you will receive a competitive package: * Up to €70,000 salary * Ability to work 30 days from any EU country * Diverse, inclusive team environment with a range of support networks (e.g. LGBTIQA+, Women's Networking group) #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8f6ypr