Villas Guest Experience agent
Pubblicato il 15-10-2026 - Borgo Pignano Tuscany Relais & Châteaux in Volterra
Borgo Pignano Tuscany Relais & Châteaux is a private 750-acre estate nestled among the hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together to create a unique hospitality experience. Our philosophy is based on slow living, organic farming, and respect for nature, creating an atmosphere that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality. We offer our guests refined stays, exceptional food and wine experiences, and wellness-oriented activities. Joining our team means contributing to the creation of memorable moments through passion, courtesy, and attention to detail. Your Next Opportunity We are looking for a Villas Guest Services Agent for the 2027 season — a dynamic, proactive individual with a strong passion for hospitality. You will be the main point of contact for guests staying in our nine villas, ensuring a personalized andimpeccable service. You will work closely with the Front Office and other operational departments,
ensuring that every guest experience meets and exceeds Relais & Châteaux and Borgo Pignano standards. Main Responsibilities * Manage check-in and check-out operations efficiently, professionally, and in accordance with company standards. * Provide a warm welcome and assistance to guests staying in our villas. * Assist guests with restaurant reservations, activities, and experiences offered by the property. * Anticipate guests’ needs and respond promptly and courteously to every request. * Collaborate with Housekeeping, Concierge, In-Room Dining, and Front Office to ensure a smooth and coordinated service. * Check the condition of the villas and common areas, reporting any issues or malfunctions. * Deliver food and beverages to the villas upon guests’ request. * Ensure compliance with safety, hygiene, and operational standards. * Ensure compliance with Relais & Châteaux and Borgo Pignano Tuscany standards in every interaction with guests. The Profile We Are Looking For * At l