IT Support Field Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8f7v0p

pThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved applicationsuite. An ideal candidate should have 2-3 years’ experience in Windows Desktop support. /p h3Position Responsibilities and Functions: /h3 ul liProvide first/second level contact and problem resolution for customer issues. /li liWork with Third Party Vendors to remediate complex AV issues as needed.



/li liProvide timely communication on issue status and resolution. /li liMaintain ticket updates for all reported incidents. /li liInstallation, upgrade, support and troubleshooting XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. /li liShould have basic knowledge of Mac operating systems, to support Apple pc users. /li liInstall, upgrade, support and troubleshoot for printers, computer hardware. /li liPerforms general preventative maintenance tasks on computers, laptops, printers. /li liPerforms remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. /li liUse diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. /li liBroad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. /li liThis position requires the ability to

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8f7v0p