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Travel Customer Service Representative (Remote) About the job Travel Customer Service Representative (Remote) About the Role Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact-from initial booking through post-trip follow-up-ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences. Key Responsibilities * Respond promptly and professionally to client inquiries via phone, email, and messaging platforms * Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests * Provide accurate and timely information regarding destinations, travel requirements,
and agency policies * Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction * Proactively follow up with clients before and after travel to ensure a positive experience * Address client concerns with empathy, professionalism, and solution-oriented thinking * Maintain accurate documentation and update booking systems as required Qualifications & Skills * Excellent verbal and written communication skills * Customer service experience (travel, hospitality, or service-related experience preferred) * Strong organizational skills and attention to detail * Comfortable using technology and learning new systems and booking platforms * Reliable, proactive, and able to manage multiple client requests efficiently * Genuine interest in travel and helping clients plan memorable experiences What We Offer * 100% remote work environment * Opportunities for professional growth within the company * Access to travel perks and industry-related discounts * Supportive team culture with ongoing training and development
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