15 ott - Firenze
HERMES MAROQUINERIE-SELLERIE (HMS)
GENERAL ROLE The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity. MAIN RESPONSIBILITIES * Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience; * Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services; * Support customers providing all type of information, including aftersales product care suggestions; * Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships; * Collect and update client data,
in accordance with privacy policy and company procedures; * Play an active role in customers’ events and animations whenever needed; * Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities. PROFILE * Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus; * Fluency in Italian and English. A third language will be considered an advantage; * Professional background: experience in the direct sales to clients, preferably in a luxury good boutique; * Proficient with Excel / IT tools; * Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile. Hermès engages positive and passionate people who own the following requirements: * Excellent interpersonal and communication skills, with a customer service orientation; * Team player mentality to build meaningful relationships and ability to work autonomously; * Availability, flexibility and dynamism to function in a high-pace environment; * Determined to
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