15 ott - Lazio
Perception Point
Office based 4 days a week in Fortinet's Rome (or Milan) office Need to be an Italian/English speaker - business level Key Responsibilities: * Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support * Become a trusted advisor by proactively guide your customers with technical recommendations and best practices * Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions * Take initiatives and ownership of customer incidents to drive for timely resolutions * Manage customer communications and expectations until the closure of each case * Participate in customer conference calls or face to face customer meetings * Produce service reports to summarize service activity and performance for key stakeholders * Report Software/Hardware related issues to R&D; department and assure follow-up Skills and Attributes Requirements: * Good understanding of data networking protocols, specifically TCP/IP,
routing and switching * Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall) * Strong troubleshooting and problem solving skills * Face to face and remote customer management experience * Previous experience in a technical support position with telco or large enterprise space. * Strong interpersonal and communication skills * Previous experience on Fortinet products is an advantage Educational and Experience Requirements: * Minimum of 6 years of experience in a technical support/post-sales role * Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience * Fortinet certification FCP, FCSS, FCX a distinct advantage or similar #LI-NC1 Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a
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