15 ott - Donato
SMS Group
Overview In this role you will lead technical-commercial support for flat product rolling services. You will craft spare parts and modernization proposals, coordinate after-sales activities, and ensure on-time delivery within ERP-driven processes. You will work closely with engineering, purchasing and customer teams to translate technical needs into accurate quotations and packages. This is a hands-on position focused on servicing customers and optimizing order execution in a global engineering business. You will contribute to maintaining high service levels and strengthening after-sales excellence. Responsabilità * Develop technical and commercial proposals for spare parts and upgrading/modernization solutions for flat product rolling (hot/cold) * Identify required components, equipment, and systems using customer technical documentation and internal engineering support * Prepare spare parts packages for initial supply in collaboration with product-specific technical departments * Evaluate costs in cooperation with purchasing, costing,
and supplier management teams * Draft technical specifications and detailed commercial quotations * Oversee and coordinate order execution, ensuring on-time delivery and accuracy * Collect and analyze project information, aligning after-sales activities with contractual milestones * Maintain accurate records of quotations and orders within ERP systems * Provide excellent customer service, handling technical inquiries and support needs Requisiti fondamentali * Degree in Engineering or Technical Diploma * Experience in technical-commercial back-office roles within mechanical engineering or steel production environments * Fluent English (written and spoken) * Proficiency with Microsoft Office tools (Excel, Word, Outlook) * Experience with SAP S/4HANA is a plus * Proficiency in an additional language (preferred) * customer focus * clear communication * team collaboration * Mechanical engineering background * Spare parts and modernization
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