Field Service Engineer (m/f/d)

15 ott - Varese
Altro

Overview
As a Field Service Engineer, you enable customers to install, validate, and maintain Bruker instruments, delivering expert on-site and remote support. You work within the Customer Service team to ensure satisfaction and uphold Bruker’s professional image. You will travel within Italy and occasionally abroad to install, train, troubleshoot, and maintain modular systems in microbiology and diagnostics. This role blends hands-on technical work with customer-focused service, offering opportunities to contribute to high-value life science solutions.

Responsabilità

Familiarize with instruments from documentation and factory tests

Coordinate with customers and team during site planning for installation

Install, set up, test, and train operators to meet specifications

Perform breakdown maintenance and scheduled service at customer sites

Provide technical, software, and application support (on-site or remote)

Validate systems to certifiable standards

Support sales in non-routine cases

Frequent travel within Italy; potential travel to Europe for customer sites or factory





Requisiti fondamentali

Qualification in Electronic Engineering, Biology, Biotechnology, Bio-Chemistry or equivalent experience (mass spectrometry field advantageous)

Solid technical or scientific background with ability to learn rapidly

Field service experience and ability to build trust with customers

Valid driving license in Italy

No visa restrictions for USA/EU travel

Good computer literacy and familiarity with data systems and operating systems

Self-motivated, team player, with strong English and Italian communication

Experience with microbiology and diagnostic products a plus
Accurate record-keeping and documentation submission

Trust-building and relationship management

Effective written and spoken communication

Proactive problem-solving and adaptability

Field service installation and commissioning

Maintenance and fault-finding

Remote diagnostics and software support

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