Field Service Engineer IC-LC-MS
Pubblicato il 15-10-2026 - Altro in Roma
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Field Service Engineer II (IC-LC-MS) at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments, specifically those belonging to the IC-LC-MS group. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment such as IC, HPLC, Integrion, Vanquish, Triple Quadrupole, IonTrap, and Orbitrap systems. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
Key Responsibilities:
Perform on-site installation, repair, maintenance, qualification, and validation of IC-LC-MS instruments
Ensure delivery of all activities related to the specific instrumental branch with the highest possible efficiency
Assure customer satisfaction through excellence in repair and support
Work in conjunction with other ULS teams and Sales, maintaining a client-focused approach
Schedule repair, maintenance, and qualification jobs by priority
Maintain spare parts inventory, tools, manuals, and test equipment
Actively promote and sell installations, extended service contracts, preventative maintenances, and related services
Advise customers of new products and upgrades, reporting sales opportunities to account representatives
Perform all service activities in compliance with Company values and 4i principles (Integrity, Involvement, Innovation, Intensity)
Maintain a clear vision for cost savings
REQUIREMENTS:
Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands‑on technical experience installing, troubleshooting and repairing complex analytical instruments
Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
Additional relevant certifications are advantageous
Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
Experience with ultra‑high vacuum systems and high voltage equipment preferred
Excellent customer service and communication skills, both written and verbal
Strong organizational and time management capabilities
Proficiency with Microsoft Office suite and service management software
Ability to read and interpret technical documentation and schematics
Valid driver's license and ability to travel up to 50-75% within assigned territory
Physical ability to lift up to 50 lbs and work in various laboratory environments
Proficiency in English required; additional languages beneficial
Strong problem‑solving abilities and capacity to work independently
Adherence to safety protocols and quality standards
Ability to respond to customer needs with short notice
Ability to effectively train and support customers on equipment operation
Experience documenting service activities and preparing detailed reports
Demonstrated success in meeting customer satisfaction goals
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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