14 ott - Catanzaro
hosco_abroad
pEnergetic, welcoming, and vibrant - C Mauritius is where lifestyle meets hospitality.
Our team thrives on spontaneity, creativity, and human connection.
If you're enthusiastic, open-minded, and ready to engage, this is the place to be.
Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities.
The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.
/ph3Quality Management System Support: /h3ulliAssist the General Manager in the development, implementation, and maintenance of the resort's Quality Management System (QMS).
/liliEnsure all departments are compliant with our C Resorts Minimum standards /liliConduct regular internal audits and inspections to monitor compliance and identify areas for improvement /li /ulh3Guest Satisfaction: /h3ulliMonitor guest satisfaction levels (GSS/GRI) through our ReviewPro Guest Intelligence Platform, direct interactions through internal Messaging system /liliWork closely with the team to resolve any quality-related issues.
/liliRespond to Guests comments, reviews and complaints /liliCollaborate with the team to enhance guest satisfaction and loyalty /li /ulh3Data Collection and Analysis: /h3ulliCollect, analyse, and report on data related to quality performance metrics.
/liliPrepare detailed reports on audit findings and quality performance for the General Manager.
/liliTrack and analyse guest feedback and complaints to identify trends and areas for improvement.
/li /ulh3Training and Development: /h3ulliActively participate in all trainings provided for personal development.
/liliAssist in the development and delivery of quality-related training programs for staff.
/liliPrepare documentation for training on quality as required /li /ulh3Continuous Improvement:
/h3ulliCollaborate with department heads to develop and implement continuous improvement initiatives.
/liliAssist in the identification and implementation of best practices across the resort.
/liliMonitor the effectiveness of improvement initiatives and provide feedback for further enhancement.
/li /ulh3Documentation and Reporting: /h3ulliMaintain accurate records of all quality assurance activities, audits, and training sessions.
/liliPrepare and present regular quality reports to the General Manager.
/liliEnsure all documentation (SOP's) is up-to-date and in compliance with internal, industry and regulatory requirements.
/li /ulh3Collaboration and communication: /h3ulliWork closely with all departments to ensure quality standards are understood and maintained.
/liliAct as a liaison between the General Manager and other department heads.
/liliParticipate in cross-functional meetings to address quality issues and initiatives.
/liliPublish Quality related achievements, on HUMAND for motivation and communication purposes /li /ulh3Specific Requirements: /h3ulliAdopt a Guest Centric approach, establish and maintain effective relationships with both internal and external customers.
/liliStay attuned to market practices, innovative ideas, improvements in products and services and opportunities which may enhance the Resort and propose to management.
/liliContribute towards objective of exceeding goals successfully.
/liliUse rigorous logic and methods to solve difficult problems with effective solutions /liliExcellent analytical and problem-solving skills.
/liliStrong communication and interpersonal skills.
/liliAbility to work independently and as part of a team.
/liliAttention to detail and a commitment to maintaining high standards.
/liliHave a keen eye for detail, excellent organizational skills, and a commitment to maintaining high standards.
/li /ulpvetrinabakeca /p #J-*****-Ljbffr
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