Operations Coordinator

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pLeaders in the B2B Luxury Travel Industry and multi-award-winning, Europe's most innovative on-site Lifestyle Travel Solutions Creator, Queen of Clubs Group has been operating since **** and has expanded to five countries, with prime-location offices in London, Paris, Madrid, Ibiza, Chiasso (CH), and Milan.
From private aviation and rare access to global events to bespoke journeys, experiences, and beyond, we are the invisible hand behind the world's wealthiest travellers and their most memorable moments.
/ph3About the Role /h3pAs an Operations Coordinator, you are the central point of contact for clients, suppliers, internal teams, and the Duty Manager during regular office hours.
You prepare and support the daily operational plans for the Duty Manager and the Quality Department, manage last-minute changes, confirm next-day services, and respond to emergencies, ensuring seamless service delivery to the highest standards of luxury, efficiency, and professionalism.
/ph3You Will /h3ulliStay available and responsive throughout your assigned shift, with full oversight of all services /liliConduct thorough, detailed handovers with the previous Duty Manager to ensure operational continuity /liliMonitor all active bookings and services, managing any emergencies during daytime hours /liliReview the flow of each itinerary, ensuring every component is in place, including client vouchers correctly uploaded to BeConcierge /liliPrepare and send personalised duty messages throughout the client's stay, gathering feedback on previous tours /liliConfirm next-day services with suppliers,



making sure they have everything they need (client contact, exact meeting point, dietary requirements, special requests) /liliCoordinate updates between drivers, greeters, guides, and other on-site personnel /liliCommunicate with on-site clients using our official communication templates /liliEscalate critical incidents to Leadership and the Quality Department when appropriate /liliPrepare last-minute proposals for clients /liliSupport Luxury Experience Designers in securing tickets and cross-checking itineraries /liliUse our internal ERP/CRM tools to track and manage services /liliDuring low season (January–February), support with invoices, hotel commissions, and other administrative tasks /li /ulh3You Are /h3ulliCalm yet energetic, resourceful, and proactive: pressure sharpens you rather than unsettles you /liliA clear and courteous communicator, by phone and in writing /liliMeticulous with detail and confident in problem-solving /liliExperienced in phone etiquette and duty procedures, or eager to master them /liliFluent in English; additional languages are a plus /li /ulh3We Offer /h3ulliA central role in upholding Queen of Clubs' gold-standard service during critical hours /liliDaily exposure to a global, high-profile clientele and elite suppliers /liliStructured training, including Phone Etiquette and Duty Training /liliA place in a dynamic, fast-paced, and supportive luxury operations team /liliClear SOPs, reporting systems, and tools that set you up to perform /li /ul #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fd0pd