Support Engineer
Pubblicato il 14-10-2026 - Extreme Engineering Solutions in Verona
pExtreme Engineering Solutions (X-ES) is seeking a highly motivated Support Engineer to help maintain our reputation for delivering industry-leading customer support across a broad portfolio of embedded computing products.
We are looking for a detail-oriented individual with strong communication and organizational skills to join our dedicated team of support engineers.
The Support Engineer role is responsible for answering initial customer inquiries and coordinating efforts from other departments to resolve issues.
/p h3Duties And Responsibilities /h3 ul liProvide expert technical guidance and troubleshooting assistance by analyzing and understanding all aspects of X-ES embedded computer hardware designs through the use of schematics, PCB, mechanical, and FPGA HDL design tools.
/li liUnderstand customer use cases, assemble and configure hardware and software to mimic, test, troubleshoot, and resolve application specific issues.
/li liProvide technically accurate well-written responses to customers.
/li liCollaborate cross functionally with all disciplines of engineering, manufacturing, quality, and sales to research and resolve customer issues.
/li liIdentify trends in support inquiries, and generate corrective actions when necessary to reduce customer issues.
/li liProvide customers with status updates on product returns and repairs.
/li liHelp maintain documentation of X-ES support interactions by including responses in the customer support tracking system.
/li /ul h3Required Qualifications /h3 ul liBachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or similar field.
/li liProficient with computers, demonstrating strong organizational skills, exceptional attention to detail, and a consistent commitment to accuracy.
/li liHighly self-motivated in order to drive projects forward to meet project deadlines.
/li liStrong written, verbal, and interpersonal skills.
/li liAbility to work efficiently and independently.
/li liAbility to work onsite from our facility located at **** Silicon Prairie Parkway in Verona, WI.
/li /ul h3Desired Qualifications /h3 ul liDemonstrated experience and competence in fielding technical support questions is preferred.
/li liFamiliarity with any of the following is preferred: embedded systems, root-cause analysis, design for simulation and test, technical writing, and knowledge of electronic assemblies.
/li liFamiliarity with any of the following: Intel x86 architecture, Freescale/NXP PowerPC (PPC) or ARM architecture, Xilinx FPGA or SoCs, Linux or VxWorks operating systems, Ethernet, PCIe, DDR4, MIL-STD ****, ARINC 429, C or C++ programming, Python, HDL.
/li liFamiliarity with MIL-STD specifications or any of the following form factors: VPX, VME, cPCI, ATCA, COM Express, XMC, PMC, rackmount server.
/li liSkills- communication, leadership, independence, etc.
/li /ul h3Compensation And Benefits /h3 pExtreme Engineering Solutions offers a competitive compensation package with excellent benefits, including: /p ul liNo-deductible, low-copay group health and dental insurance (90% employer paid) /li liLife insurance, short and long-term disability insurance (100% employer paid) /li liEligibility for health, dental, vision, life/ADD, and disability insurance benefits on the first day of the month following date of hire /li liPaid time off, plus eight paid holidays a year /li li401(k) employer match up to 4%.
Roth option is available /li liParticipation in the employee stock ownership plan (ESOP) at no cost to employees /li /ul pX-ES also takes a casual, small-business approach to company culture.
At our state-of-the-art office and manufacturing facility located in Madison's growing tech corridor, there's no formal dress code, flexible day shift scheduling, and dedicated personal workspaces.
Our employees kick back at regular company events and enjoy lunches from local pizza places and food carts.
At X-ES, we strive to offer a comfortable, relaxed environment for our employees to do their best work.
/p h3About X-ES /h3 pWhen "rugged enough" isn't rugged enough for embedded computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES).
Because we strive to be the premier provider of mission-critical embedded products while delivering exceptional levels of customer and employee satisfaction, we hire strong contributors and give them space to thrive.
As a 100% employee-owned company, our employees both drive and directly agevolazioni from our success.
Together, we meticulously design and build products that stand up to some of the most extreme conditions on the planet.
/p pX-ES is located on the far west side of Madison, WI.
The company designs and manufactures rugged embedded computing solutions for a variety of applications.
For more information, visit /p pX-ES is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
/p pAll X-ES job postings and application procedures are posted in compliance with Section ***** of the Madison General Ordinances.
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