Guest Services Manager
Pubblicato il 15-10-2026 - Rosewood Rome in Roma
pGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another. /pppGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another. /pRosewood Rome is currently casting for a Guest Services Manager, responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property. This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House. Key Responsibilities:ulliGuest Experience:ulliEnsure seamless check-in/check-out processes and personalized guest services; /liliHandle VIP arrivals, special requests, and guest complaints with discretion and professionalism; /liliMaintain high standards of hospitality and service in line with Rosewood brand expectations. /li /ul /liliTeam Leadership:ulliSupervise,
train, and motivate front office staff including reception, bell desk, and night audit; /liliConduct regular performance reviews and coaching sessions; /liliFoster a culture of excellence, teamwork, and continuous improvement. /li /ul /liliOperational Management:ulliOversee daily front office operations, ensuring efficiency and accuracy; /liliContribute to room inventory, reservations, and rate strategies in coordination with Revenue Management dept; /liliMonitor and ensure compliance with Rosewood brand standards, policies, and procedures. /li /ul /liliFinancial Reporting:ulliPrepare and manage departmental budgets and forecasts; /liliAnalyze guest feedback and operational data to identify areas for improvement; /liliEnsure accurate billing and financial transactions. /li /ul /liliTechnology Innovation:ulliUtilize property management systems (PMS) and guest engagement platforms effectively; /liliStay updated on industry trends and implement innovative solutions to enhance guest satisfaction. /li /ul /li /ulQualifications:ulliBachelor’s degree in Hospitality Management or related field; /liliMinimum of 7 years of front office experience in luxury hospitality, with at least 3 years in a managerial role; /liliStrong leadership, communication, and interpersonal skills; /liliProficiency in PMS systems (Opera preferred) and Microsoft Office Suite; /liliMultilingual abilities are a plus; /liliImpeccable grooming and professional demeanor; /liliWe offer a competitive salary ranging from €35,000 to €42,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role. /li /ul /p #J-18808-Ljbffr