Commercial Account Executive
Pubblicato il 15-10-2026 - Zendesk International Ltd (Ireland) in Palermo
Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Account Executive with a proven track record in B2B sales preferable with AI-sales experience based in Milano, Italy. What You'll Be Doing: Directly drive top-line revenue growth by acquiring new customers and developing strategies to penetrate top tier accounts in Italy. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies,
leading to improved conversion rates in new business pipeline and increased retention and expansion of Italian existing clients. Create quarterly territory plans, developing strategies and actionable tactics to increase our market share. Demonstrate a strong understanding of Zendesk products and align them with clients business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. Nego