Customer Excellence & Analytics Senior Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fdeeo

pAt Angelini Pharma, we believe that great healthcare starts with truly understanding the people we serve. As our Customer Excellence Analytics Manager, you'll turn data, AI, and customer insight into smarter decisions and more meaningful connections with healthcare professionals. You'll shape how we listen, measure, and engage across every channel, transforming numbers into stories that inspire action and make a real difference for patients. If you're passionate about changing the way teams work, not just reporting on it, we'd love to meet you. /ph3About the role /h3pAs our Customer Excellence Analytics Manager, you will lead how we understand, measure, and improve our commercial engagement model — combining data, AI, and customer experience thinking to drive better decisions and better outcomes. /ph3What you will own: /h3h3Customer Intelligence /h3ulliBuild deep understanding of HCP segments — behaviours, channel preferences, content needs, and prescribing drivers — that goes beyond traditional targeting. /liliUse predictive analytics and AI models to anticipate HCP responsiveness, churn risk, and engagement opportunities before they surface in the field. /li /ulh3Omnichannel Performance Measurement /h3ulliDesign the KPI architecture that tells us whether our commercial model is working with customer — reach, frequency, engagement quality, cross-channel synergy, and conversion. /liliMove beyond reporting: translate performance data into clear, narrative-driven recommendations that change how brand and field teams operate. /li /ulh3Commercial Analytics AI /h3ulliLead the commercial analytics roadmap: sales performance, promotional response, market share, competitive intelligence /liliChampion a data-driven culture:



enable commercial teams to self-serve on core insights; brief senior leadership with clarity, not complexity /liliIdentify and pilot AI applications that create competitive advantage /li /ulh3Data Governance Commercial Data Strategy /h3ulliOwn the integrity of commercial data assets: KPI definitions, master data standards, source-of-truth alignment across CRM, BI, and marketing platforms. /liliEnsure all analytical outputs are consistent, documented, and decision-ready /li /ulh3Requirements /h3ulliDegree in Business, Economics, Life Sciences, or a quantitative discipline. /lili5–8 years in commercial operations, analytics, customer excellence, market intelligence or digital within pharma /liliProven track record of connecting data to commercial decisions — not just producing reports, but changing what teams do /liliFluency in commercial metrics and omnichannel models; power-user comfort with CRM, BI tools (Power BI) /liliWorking knowledge of AI and machine learning applications in a commercial context /liliStrong cross-functional influencer: able to align Sales, Marketing, Medical, and IT stakeholders without direct authority /liliExecutive communication skills: you simplify complexity, tell stories with data, and make senior stakeholders act. /li /ulpThe salary for this role starts from 64000€ gross per year, depending on experience and location. The offer isdetermined based on gender-neutral criteria, including relevant skills, competencies, and experience. /ppAngelini Pharma is an Equal Opportunity Employer. /ppWe believe that diversity is a huge value that contributes to individual and company success. We arecommitted to create and foster a diverse and inclusive environment. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fdeeo