Senior Refund Operator

13 ott - Venezia
Global Blue Group

## Senior Refund OperatorApply: On-site: Italy - Venice: Tempo pieno: Posted Today: End Date: October 20, **** (7 days left to apply): JR*******Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
For more information, visit .
The Senior Refund Operator is an experienced operational role, responsible for performing standard Refund Operator activities while acting as a **reliable point of reference for the Venice team when the Manager is not on site**.
The role remains fully operational and serves as a **link between the Venice team and the Airport Manager ad interim**, helping ensure smooth communication and providing support on day-to-day operational matters when needed.
In addition to the standard Refund Operator responsibilities:* Act as a reliable point of reference for colleagues based on experience and operational knowledge.
* Serve as a link between the Venice team and the Malpensa Airport Manager when needed.
* Provide practical support to colleagues in handling day-to-day operational issues.
* Escalate relevant operational matters to the Manager when necessary.
* Support and guide less experienced colleagues, sharing knowledge and best practices.
* Ensure operational continuity when the Manager is not physically present on site.




### **Ideal Candidate Profil**eWe are looking for an experienced, reliable, and customer-oriented professional who can work autonomously in a dynamic airport environment.
The ideal candidate:* Has an **excellent command of English**.
* Speaks **additional foreign languages**, which will be considered a strong advantage.
* Has previous experience in **similar roles**, preferably within airports, retail, customer service, or other customer-facing environments.
* Has experience **handling cash, tills, and financial transactions**, with a high level of accuracy and reliability.
* Is **flexible and available to work shifts**, according to airport operational requirements.
* Is comfortable working in a **fast-paced environment** and can perform effectively under pressure.
* Is **autonomous, responsible, and reliable**, with enough experience to act as an operational point of reference when the Manager is not on site.
* Is **based within convenient commuting distance of Venice Airport**, considering the shift patterns and working hours required by airport operations.
*We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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