Isx Program Manager, Reverse Logistic Services
Pubblicato il 15-10-2026 - Experteer Italy in Cusano Milanino
ISX Program Manager, Reverse Logistic Services (RLS)In this role you will own and improve the in-store returns experience across Italy’s 17,000 partner and carrier locations, ensuring fast, easy, and reliable returns. You will field-coach partner teams to Amazon’s standards, prioritize work with data, and drive measurable improvements in speed, reliability, and customer satisfaction. You’ll deploy network-wide improvements and shape EU-wide standards from field insights, building scalable programs and a formative EU field team. This is a founding role with visibility across the network and the broader business.Per il seguente ruolo potrebbero essere richieste diverse soft skill ed esperienze. La preghiamo di consultare attentamente la panoramica riportata di seguito.sign-on paymentstatutory benefitsCBA-based benefitscompany supplementary benefitssalary base (52,400 EUR for Milan)Own the in-store returns experience across ~17,000 locations in Italy; ensure fast, easy, reliable returnsVisit sites, observe returns handling, and coach partner teams to Amazon's standardsPrioritize work using data to focus on underperforming partners and locationsDrive improvements on metrics: service speed, reliability, customer satisfaction,
site readinessDeploy scalable, network-wide improvements (signage, supplies, training, tools) across ItalyTranslate field insights into recommendations to influence EU-wide returns standards and programsManage performance cycles for underperformers; escalated when needed to Business Partnerships or TransportationHelp define audits, coaching, and reporting as a founding team member and feed insights into ISX monthly reportingRelevant experience in operations, field operations, retail, logistics, or program managementExperience improving performance across xysqume a large, distributed multi-site or partner network using data to prioritizeExperience coaching, influencing, or holding external partners accountable without direct authorityComfort operating independently in an ambiguous, build-from-scratch environment and prioritizing high-impact workWillingness to travel frequently within Italy and work hands-on in a store/drop-off environmentIn this role you will own and improve the in-store returns experience across Italy’s 17,000 partner and carrier locations, ensuring fast, ea…#J-18808-Ljbffr