13 ott - Bardi
Claypaky
### **Position Overview** ### **Key Responsibilities*** Manage **technical support requests** via ticketing systems, ensuring timely resolution and clear communication with customers.
* Provide **remote after-sales technical assistance** and collaborate with international **Service Partners**.
* Ensure correct application of **warranty terms** and assist customers in identifying and receiving the right **spare parts**.
* Collaborate with the **Quality Department** to report and analyze **product non-conformities**, supporting **continuous improvement** initiatives.
* Draft and update **product manuals** (user, configuration, installation).
* Keep customers informed about **new documentation**, **firmware/software releases**, bug fixes, and technical solutions.
* Support the implementation and optimization of **remote assistance tools** and **digital platforms** for ticket management and **customer satisfaction analysis**.
* Provide information for **8D reports**,
particularly for phase D2.* Coordinate activities with the **Repair & Maintenance section** and Service Partners for effective issue resolution.
### **Requirements*** **Degree or Diploma** in a technical field.
* **Minimum 5 years of experience** in technical assistance on complex products.
* Strong **problem-solving skills** and proficiency in **IT systems**.
* **English proficiency: at least B2 level**.
* Excellent **communication skills**, adaptability, and ability to work in a **team-oriented environment**.
* Stress tolerance and creativity in finding solutions.
**Nice to have:*** Basic knowledge of **DMX control systems** and **technical drawing software**.
We are looking for a **Technical After Sales Support** to deliver **high-quality technical assistance**, ensure **customer satisfaction**, and support **continuous improvement** of our products and services.
The position is based at our headquarters in Seriate (BG) and reports to the Help Desk Manager.
#J-*****-Ljbffr
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