Lead Remote Service Engineer
Pubblicato il 15-10-2026 - Abb E-Mobility in Firenze
Are you passionate about technology, customer success, and leading high-performing teams? Join us in shaping the future of sustainable mobility. In this role, you will combine technical expertise, people leadership, and customer engagement to deliver exceptional service experiences while driving continuous improvement across our EV charging solutions.
Your Responsibilities
- Act as the primary technical and customer-facing contact, building trusted relationships and ensuring an outstanding customer experience.
- Lead and coordinate remote support activities, prioritizing resources based on technical complexity and business impact.
- Drive service excellence by ensuring timely case resolution and compliance with agreed Service Level Agreements (SLAs).
- Coach, mentor, and develop a team of technical specialists, enabling them to deliver effective and high-quality customer support.
- Support local teams and service partners with charger installation, commissioning, and technical troubleshooting activities.
- Identify customer needs and commercial opportunities,
contributing to service growth through new equipment, upgrades, and service agreements.
- Champion continuous improvement by driving enhancements across products, processes, knowledge management, and cross-functional collaboration with quality, production, and local teams.
Your Background
- Bachelor's or Master's degree in Electrical Engineering, Electromechanics, or a related technical discipline.
- 3-4 years of experience in a technical engineering, field service, or technical support role, ideally within the EV, energy, or clean-tech sector.
- Previous experience leading, mentoring, or coaching technical teams and developing engineering talent.
- Strong expertise in electrical systems, installations, maintenance, and troubleshooting.
- Hands-on experience working with Linux-based systems and software environments.
- Excellent communication and stakeholder management skills, with a strong customer-oriented a