Field Service Engineer Italy
Pubblicato il 15-10-2026 - Atlas Copco in Pavia
Join Us – Field Service Engineer (Vacuum Technique Service) Are you passionate about delivering exceptional customer service and solving technical challenges At Edwards, part of the Atlas Copco Group, we're looking for a dedicated Field Service Engineer to join our Europe General Vacuum Customer Center, to help drive the growth of our Vacuum Technique Service program by ensuring our customers receive outstanding support every time. You will be based close to the Piemonte region (Piemonte (Torino - Novara - Asti), and willing to travel to customer sites across the region. In this role, you'll be at the forefront of customer satisfaction—providing timely, hands‐on service that keeps equipment running smoothly and efficiently. Whether it's troubleshooting, repairs, installations, or technical demonstrations, your expertise will help minimize downtime, reduce costs, and showcase the full potential of our products. Key responsibilities: * Deliver high-quality field service, including maintenance, troubleshooting, and commissioning, while representing our vacuum brands.
* Follow SOPs to perform preventive maintenance effectively. * Build strong customer relationships and identify on-site business opportunities. * Proactively generate leads for the Sales team. * Share insights and best practices with colleagues to strengthen team knowledge. * Communicate service activities clearly via reports, emails, and calls. * Collaborate with internal teams to resolve issues and provide tailored customer solutions. * Maintain a clean, organized workspace and complete accurate documentation. * Adhere to all safety protocols, including site‐specific guidelines and PPE usage. * Occasionally support workshop repairs in line with Edwards standards To succeed, you will need Qualifications & Experience * Vocational training in mechanical or maintenance engineering (required); electrical engineering (preferred) * Minimum 5 years' experience in industrial equipment maintenance, ideally with va