15 ott - Monza
Royal Caribbean Group
The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount. QUALIFICATION: * Minimum one year front of house supervisory experience in a cruise line (shipboard) * Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy. * Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards. * Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues. * Flexibility to manage, focus, direct and encourage a positive, dynamic,
diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible. * Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation. * Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs. * Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office. * Demonstrates a working knowledge to operate all office equipment. * Completion of high school, basic or vocational education equivalency preferred. * Working knowledge of US cash handling procedures and foreign exchange required.
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