15 ott - Parma
Gea Group
Responsibilities / Tasks GEA is one of the leading suppliers for the food and beverage processing industry and for a wide range of other process industries. Around 18,000 employees in over 60 countries contribute significantly to GEA's success: join them We offer interesting and challenging tasks, a positive working environment in international teams, and opportunities for personal development and growth in a global company. The selected candidate for the Technical Service Support 2nd Level role: * Guarantees 2nd level technical assistance towards the local R&C; Service organization initiating corrective actions through usage of CRM (C4C) ticket system and support by distributing upon requirements 3rd level inhouse support * Initiates and registers in Claims & Complaints system for full resolve on topics arising in the market on already installed machines. * Provides1st level mechanical services in Italy and abroad on both predictive and proactive level. * Does Installation & Commissioning on simple and complex systems.
* Support technically either local R&C; GEA Service or end customers where no local GEA Service Support is available. * Proposes technical solutions for problems emerging in all of the complete life cycle of the machines. * Provides support and training guidelines for operating standards and Service procedures to both local as to customer Service teams. Your Profile / Qualifications The ideal candidate must have: * A good experience as a service mechanic or similar roles (i.e. FAT / SAT expert or technical support). * Basic knowledge of industrial electrical engineering is also appreciated. * Secondary School Diploma in Mechanical Engineering or similar. * Compulsory languages: English, Spanish (written and spoken). High Technical and Communication skills to interact with other internal departments. * Ability to read and interpret technical drawings (mechanical drawings and possibly electrical diagrams. * Knowledge of SAP tool is appreciated. This role
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