Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy Are you looking for a rewarding opportunity? Leidos is accepting applications for a PART TIME TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. WORK SCHEDULE: This is a 20-hour per week tempo parziale position: Monday-Friday 10 AM – 2 PM. What You’ll Do: * Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis. * Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates. * Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims,

assisting beneficiaries both in person and over the phone. * Claims Assistance: Provide basic claims status updates and support. * Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement. * Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems. * Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution. * Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time. * Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned. Basic Qualifications: * Education: Bachelor’s degree in a related field OR; Associate’s degree in a related field

TRICARE Beneficiary Services Representative PART TIME

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