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h3Primary Function /h3 h3Abbott Ambassador /h3 pThe Abbott Ambassador is responsible for managing and expanding existing accounts, managing and strengthening customer relationships, and improving account profitability. /p h3Key Responsibilities /h3 ul liFull revenue accountability, including forecasting and achievement of target performance. /li liAct as a trusted partner and advisor, serving as Abbott’s primary point of contact for customers. /li liManage and drive account development, including key activities such as strategic account management and post-sales implementation processes. /li liIdentify opportunities for new product and menu expansion and support sales activities. /li liPrepare and conduct regular business reviews with customers. /li liManage routine renewals of core business accounts and negotiate long-term contracts. /li liSupport the implementation of new tests. /li liProvide ongoing customer training and coaching as required. /li liOversee the progress of cross-functional implementation teams (post-sales) together with the Project Manager.
/li liSuccess in this role is measured through business profitability, customer satisfaction score (NPS), contract renewal rate, and managed revenue. /li /ul h3Education and Required Skills /h3 ul liBachelor's degree or equivalent experience required. A degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, Medical Technology, Biology, Pharmacy, or Business is preferred. /li li1 to 3 years of experience in the diagnostics industry, with a focus on managing and expanding existing accounts, strengthening customer relationships, and improving account profitability. /li liProven success in a similar role, supported by management references and customer testimonials. /li /ul ul liDemonstrated ability to engage effectively with customers, including senior management and key stakeholders. /li liStrong product and industry knowledge. /li liSolid understanding of customer decision-making proce
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