Client Service Director
Pubblicato il 15-10-2026 - TGM Research in Provincia di Prato
Client Service Director - Market Research at TGM Research Location: Fully remote, (preferably Italy / Poland / Portugal / Spain) About Us: TGM Research is one of the fastest-growing and most innovative market research companies, delivering actionable insights to businesses across industries. Through our online panels, we connect clients with the right participants and deliver high-quality research solutions worldwide. About the Role: As Client Service Director, you will own the commercial success of an entire region. You'll lead the Client Service EMEA & America teams, set the sales and account strategy, and be accountable for regional revenue, P&L; and profitability. This is a leadership role for someone who combines a strong market research background with a proven sales track record and experience leading teams. Responsibilities: * Own the region's sales targets, P&L; and profitability * Lead strategic sales initiatives to open new markets and drive sustained revenue growth * Translate company strategy into action across the regional client service team * Lead high-level pitches,
negotiations and client meetings to win new clients and grow existing accounts * Lead, mentor and develop the client service team, fostering a culture of excellence * Set direction on sales and account management to keep clients satisfied and loyal * Review and approve complex proposals and quotes prepared by junior team members * Oversee the regional project portfolio, resourcing and timelines * Set sampling strategies and contribute to fieldwork quality standards * Provide senior oversight on complex, high-profile projects * Track KPIs and territory performance, identifying ways to reduce costs and improve margins * Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services What We're Looking For: * 5-10 years in market research, online panels or a related industry * Proven track record in sales and business development * Exper