15 ott - Monza
Axiom Technologies
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we. We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/on-call assistance to end users within the organization's desktop computing environment in a timely and accurate manner to ensure optimal service delivery. Key Responsibilities: * Provide first- and second-level support for desktops, laptops, printers, and mobile devices. * Respond to service requests and incidents via the ticketing system, phone, or in person. * Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. * Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). * Set up and configure new employee workstations, including user accounts and permissions. * Maintain asset inventory and ensure accurate documentation of IT equipment.
* Assist with onboarding/offboarding of employees from a technical perspective. * Support remote users with VPN, remote desktop, and connectivity issues. * Collaborate with other IT teams on escalated issues or project-related tasks. * Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required: * Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * 1+ year of experience in a desktop support, helpdesk, or IT technician role. * Strong knowledge of Windows OS, Office 365, and basic networking concepts.Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. * Excellent communication and interpersonal skills. * Strong troubleshooting and problem-solving abilities. Preferred: * Experience with macOS or Linux environments. * IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. * Experi
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