15 ott - Varese
Brainotech IT Solutions
L1 Desktop & Network Support Engineers Tentative Start Date: ASAP Duration: 1 Year Language Requirements: Italian and English Brainotechs is seeking proactive and customer-focused L1 Desktop & Network Support Engineers to provide onsite IT infrastructure support on customer locations in the Spain. The engineer will be responsible for desktop support, basic network troubleshooting, hardware break/fix, IMACD activities, and coordination with remote support teams to ensure timely incident resolution while meeting SLA requirements. Requirements * 1–3 years of experience in Desktop Support or Field IT Support. * Knowledge of Windows 10⁄11, Microsoft Office, Microsoft 365, Outlook, Active Directory basics, and networking fundamentals. * Experience with desktop/laptop hardware troubleshooting and peripheral support. * Basic understanding of TCP/IP, LAN/WAN, DHCP, DNS, VPN, switches, routers, and Wi-Fi. * Experience with hardware installation, diagnostics, break/fix,
and IMACD activities. * Ability to perform rack & stack, cable patching, port activation, cable tracing, and hardware installation activities. * Strong troubleshooting and communication skills. * Ability to work independently at customer sites. Preferred Qualifications * CompTIA A+, CompTIA Network+, Microsoft, ITIL Foundation, CCNA, or equivalent certifications. * Experience in onsite field support or managed IT services. * Experience with ServiceNow, Remedy, Jira, or similar ticketing tools. * Familiarity with Dell, HP, Lenovo, Cisco, and other enterprise hardware. * Knowledge of IT asset management and documentation. * Strong customer-facing communication skills. * Flexibility to work according to customer site operating hours and rotational/on-call schedules.
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