15 ott - Lombardia
Hyatt Centric
Organization- Hyatt Centric Milan Centrale The Front Office Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests. What you will be doing * Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. * Resolve guest problems and complaints * To actively upsell and cross sell hotel services and outlets. * Communicate with other hotel departments to maintain a high level of guest satisfaction. * Maintain an understanding of hotel history, services, facility information, and rates and packages. * Develop and maintain positive working relationships with others and support team to reach goals.
* Assists others as needed and special projects, as necessary. Qualifications Requirements * Diploma or Degree in Hospitality or Travel & Tourism preferred. * A minimum of two (2) years experience in a front office role. * Must possess a thorough knowledge of the hospitality industry and have sound administrative skills. * Strong Guest Service Skills. * Ability to communicate effectively with guests, management, and co-workers. * Must have a positive attitude at all times. * Ability to work well with others in a guest and team-focused environment. * Good problem solving, administrative and interpersonal skills are a must. * Knowledge in Opera is an advantage. * Verbal and written English and Italian languages proficiency are required. Benefits Hyatt offers a great range of benefits, including: * 12 free nights per year of service across Hyatt Hotels worldwide * Complimentary meals on dut
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