15 ott - Pavia
Tiffany
Job Description Based in our Milan Client Care Center, the Client Care Advisor delivers an exceptional luxury omni-channel experience by managing incoming client needs across phone, live chat, instant messaging, and video call. Beyond providing high-touch client service, this role focuses on driving sales opportunities and building lasting client relationships across personal shopping, e-commerce, and in store touchpoints. The Tiffany & Co. Client Care Advisor will exhibit skills in the following competencies: * Credibility: Demonstrates character, displays professionalism, models agility. * Expertise & Judgment: Demonstrates expertise and business acumen, applies judgment, and takes calculated risks. * Strategy & Innovation: Thinks strategically, inspires creativity, plans and organizes. * Partnership: Collaborates productively, cultivates and manages talent, communicates with impact. * Execution: Strives for excellence, delivers results, and measures outcomes.
Service Excellence * Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition. * Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue. * Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis. * As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response. * Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience. Gain and Grow Market Share * Work collaboratively to achieve individual
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