Overview In this role you will lead the in-market SMB organization to achieve managed-book growth across the account management team. You will set the standard for success, focus on high-value SMB clients, and drive retention and expansion through tailored solutions. You will analyze performance data and market trends to guide strategic choices, while collaborating with Sales, Product, and Marketing to deliver measurable value. Your leadership and AI-enabled insights will shape merchant outcomes and cross-functional initiatives.
Retribuzione / Benefits
- generous paid time off
- healthcare coverage for you and your family
- flexible hybrid work model
- equity or other incentive compensation (as applicable)
- balanced work culture
- wellbeing resources

Responsabilità
- Manage a portfolio of high-value SMB clients to ensure satisfaction, retention, and growth

- Identify client needs and propose tailored solutions to drive business outcomes
- Analyze client performance data and market trends to inform strategic recommendations
- Collaborate with Sales, Product, and Marketing to deliver value
- Lead initiatives to improve account management processes and client engagement strategies
- Mentor and support junior Account Managers, sharing best practices

Requisiti fondamentali
- 10+ years of relevant experience
- Bachelor's degree, or equivalent
- Proven experience managing account-management teams
- problem-solving
- executive influence
- talent development
- AI for growth and retention assessment
- data analysis and interpretation
- stakeholder management

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