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Position: IT Support Field Technician (Onsite ) Employment Type : Dispatch Experience : 4+ years Company Overview: AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview: We are seeking an experienced IT Support Field Technician to join our team in Location: Florence, Italy The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach. Key Responsibilities: * Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently. * Troubleshoot and resolve hardware, software, and network-related issues. * Install, configure, and maintain desktop systems, laptops,
and peripherals. * Ensure the deployment of operating systems, updates, and software packages. * Work with the IT team to resolve and elevate issues as needed. * Perform routine system audits and ensure systems are up-to-date and secure. * Provide end-user training and technical documentation where necessary. * Collaborate with team members and manage support tickets for various internal stakeholders. Required Skills & Qualifications: * 2+ years of experience in Desktop Support or similar roles. * Strong experience with Windows OS, Mac OS, and Linux environments. * Experience with Active Directory for user management, group policies, and security. * Proficient with remote desktop tools and troubleshooting techniques. * Experience with networking protocols (TCP/IP, DNS, DHCP). * Strong knowledge of MS Office Suite and other productivity software. * Expertise in hardware diagnostics, repai
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