15 ott - Napoli
BB
BB&E; is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E; team members provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private sectors. Position Summary BB&E; is seeking a qualified and detail-oriented System Administrator / Inside Plant (ISP) Technician to provide operations and maintenance (O&M;) support for telecommunications systems at for NAVSUP in Naples, Italy. This position ensures reliable and secure performance of Inside Plant infrastructure, VoIP systems, and related communications equipment to support mission-critical operations. Job Duties & Responsibilities * Provide Inside Plant (ISP) operations and maintenance (O&M;) for installed telephone systems, VoIP systems, and associated ancillary equipment at NCTS Naples. * Operate and maintain the telephone maintenance console and Cisco Unified Communication Manager (CUCM) to install, relocate,
and troubleshoot telephone extensions, perform programming changes, adjust class of service, activate/deactivate special features, and manage VoIP network administration. * Troubleshoot and restore telephone services, systems, and equipment outages, including coordination with commercial providers, Tier III support, and the BCO help desk. * Perform all patch panel terminations for installation, relocation, or removal of telephone services or communication circuits, ensuring proper labeling and accurate recordkeeping. * Maintain telephone terminations, switch patch panels, and cable records; submit accurate monthly Planned Maintenance System (PMS) reports. * Respond to incidents, requests, and critical incidents within required timelines, maintaining an Acceptable Quality Level (AQL) of 90% or higher. * Respond to alarms (e.g., Gateway, UPS/Generator) and system outages by investigating, i
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