15 ott - Brenzone sul Garda
Altro
Ruoli e responsabilità Merlin is embarking on an exciting business transformation focused on sustainable growth, underpinned by technological leaps in capability. The Technology Operations Technician is responsible for providing first-class technology service delivery, ensuring operational continuity and resolving technical issues across their assigned area. Reporting to the Technology Operations Manager, the Technician acts as the first point of contact for technical support, manages service requests, and contributes to the successful implementation of IT projects. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service. Ruoli e responsabilità Merlin is embarking on an exciting business transformation focused on sustainable growth, underpinned by technological leaps in capability. The Technology Operations Technician is responsible for providing first-class technology service delivery, ensuring operational continuity and resolving technical issues across their assigned area.
Reporting to the Technology Operations Manager, the Technician acts as the first point of contact for technical support, manages service requests, and contributes to the successful implementation of IT projects. This role requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering exceptional customer service. Key Accountabilities Service Delivery and Support Incident Resolution Respond to and resolve technical incidents and service requests within agreed service levels. Escalation Management Escalate complex issues to the Technology Operations Manager or appropriate central technology teams, ensuring timely resolution. Monitoring and Maintenance Proactively monitor IT systems and services, identifying and resolving potential issues before they impact operations. Documentation. Maintain accurate records of incidents, service requests, and resolutions in the IT service m
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