Guest Services Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fkxjn

Additional Information Salary: £12.71 per hour +Service Charge Job Number 26114470 Job Category Rooms & Guest Services Operations Location Piazza Augusto Imperatore 10, Rome Rome 186, ItalyVIEW ON MAP Schedule Tempo pieno Located Remotely? N Position Type Non-Management Pay Range: EUR 25.316,20 Annual Salary Position Summary Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions,



or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; liste

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fkxjn