15 ott - Milano
Generali Group
ppGenerali Operations Service Platform (GOSP) is looking for a Technical Service Operations Manager to join Generali Core Tech’s Platform Operations team. /ppKey responsibilities of the role will include: /pulliAct as the operational lead for HD2 support activities across all countries within the IIAB Program. /liliCoordinate daily incident management activities ensuring service continuity and compliance with agreed SLAs. /liliAct as the primary operational escalation point for high-priority incidents and service disruptions. /liliCoordinate troubleshooting activities involving help desk 2 teams, Monitoring teams, HD3 application teams, infrastructure teams and external vendors. /liliEnsure incidents are correctly prioritized, assigned, tracked and resolved within service targets. /liliLead Major Incident operational coordination and ensure timely communication towards business and IT stakeholders. /liliSupport Problem Management processes, including Root Cause Analysis and corrective action tracking. /liliMonitor incident backlog,
recurring issues and service performance indicators. /liliLead operational governance meetings with countries, suppliers and technical teams. /liliProduce service reports and dashboards highlighting incident trends, major issues, risks and improvement opportunities. /liliSupport release and deployment activities from an operational readiness perspective. /liliDrive Continuous Service Improvement initiatives focused on automation, monitoring efficiency and operational excellence. /liliCollaborate with Service Managers, Quality Assurance, Release Management and Delivery teams to ensure end-to-end service stability. /liliEnsure contractual service commitments and operational quality targets are achieved by suppliers. /li /ulh3Requirements /h3ulliBachelor's or Master's Degree in Information Technology, Computer Science, Engineering or related disciplines. /lili5+ years of experience in IT Operations, Production Support, Incident Management or
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