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Nozomi Networks
ppNow is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. /p pWe defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. /p pAs we expand our product portfolio and global presence, our Delivery department is hiring aTechnical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. /p pYou could be the next "Nozomier" If this sounds like you, read on. /p h3bIn this role you will: /b /h3 ulliEmbody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust /liliProvide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
/liliPerform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed. /liliDrive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed. /liliDevelop and maintain core competency on Nozomi Networksentire product line and technologies. /liliCreate knowledge base content where none exists while updating existing to correctly position solutions. /liliUnderstanding of critical account infrastructure and technical environments. /liliProvide white-glove treatment for critical accounts. /liliReplicate and reproduce customer issues in the lab prior to escalating issue internally. /li /ul h3bTo be successful in this opportunity, you will have: /b /h3 ulliProven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer. /liliExper
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