15 ott - Milano
Vertiv
Job Description The Contract Renewals Specialist is responsible for ensuring the timely renewal and administration of service contracts, supporting the achievement of annual revenue targets and maintaining strong customer relationships throughout the contract lifecycle. The Contract Renewals Specialist is responsible for ensuring the timely renewal and administration of service contracts, supporting the achievement of annual revenue targets and maintaining strong customer relationships throughout the contract lifecycle. Contract Renewal Management * Manage the end-to-end renewal process for fixed-price service contracts, ensuring continuity of customer coverage and service agreements. * Analyze the installed base (IB) and contract portfolio to identify upcoming renewals and renewal opportunities. * Prepare and coordinate customer renewal communications, including personalized contract renewal notifications and follow-up correspondence. * Proactively engage with customers to secure renewal orders prior to contract expiry and follow up on outstanding renewals.
Customer & Administrative Support * Maintain accurate customer, contract, and pricing information within company systems. * Review customer requests and requirements, including documentation, security compliance, and customer portal access, directing requests to the appropriate internal teams. * Support customers throughout the renewal process by providing timely and professional responses to contract-related inquiries. * Ensure all contract documentation and supporting records are complete, accurate, and maintained in accordance with company policies. Commercial & Contract Support * Support Contract Sales Managers with contract reviews, customer communications, and renewal negotiations. * Verify contract details and pricing information ahead of annual renewal reviews. * Assist with the review of customer terms and conditions and elevate complex contractual matters when required. * Coordinate with Sales, Service
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