Customer Success Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fl4fi

ppAs a Customer Success Manager (CSM), you will be the primary advocate, trusted advisor, and strategic partner for a dedicated portfolio of clients. Working at the intersection of Sales, Product, and Support, you will ensure our customers maximize the value of the Tulip platform and achieve their business goals. /ppIn this role, you will own a strategic book of business focused on building deep relationships, driving product adoption, securing net-revenue retention, and unlocking growth opportunities. You will partner closely with clients to define, measure, and optimize what success looks like for their business. /ph3Responsibilities: /h3h3Onboarding Relationship Management /h3ullibChampion Enablement: /b Guide new clients through a seamless transition experience to deliver fast time-to-value. /lilibBuild Trusted Partnerships: /b Cultivate relationships across client organizations, from day-to-day users to executive sponsors. /lilibConduct Business Reviews: /b Lead regular strategic reviews (CBRs/EBRs) to align on goals, track ROI,



and maintain momentum /li /ulh3Adoption Engagement /h3ullibDrive Platform Utilization: /b Monitor platform usage and customer health metrics to proactively identify at-risk accounts and develop targeted intervention strategies /lilibProduct Expertise: /b Partner with the Retail Excellence team to support successful feature launches and drive deeper user engagement. /lilibVoice of the Customer: /b Gather client feedback and collaborate with the Product team to help influence our roadmap. /lilibSupport: /b Monitor open support tickets and configuration requests to ensure timely resolution and account stability. /li /ulh3Retention Growth /h3ullibStrategic Planning: /bDevelop and maintain success plans for each client that align to their strategic objectives, expected ROI, and key milestones. /lilibOwn Renewal Process: /bfor your assigned book of business, driving high retention rates through proactive planning and engagement. /lilibUnlock

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fl4fi