Customer Success Enablement
Pubblicato il 15-10-2026 - Lexroom in Pavia
At Lexroom we set the bar for legal AI - clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose. Why Lexroom? * Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. * Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. * Deliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently. At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation,
a new standard for the legal world. Your Key Responsibilities Ownership of the Lexroom CS Academy: across our teams (SMB, Mid Market, Enterprise) and geographies design and run recurring training programs (onboarding, ramp-up, advanced training), defining goals, content, schedule, and success metrics. What You'll Do * New hire onboarding: Own the full onboarding experience from the first week onboarding to the first 2 months ramp-up for all new CS hires, coordinating agendas, materials, internal speakers, and practical exercises for all our markets. * Hands-on training: Personally deliver training modules (clients onboarding, sales/expansion methodology, discovery, demos, objection handling, negotiation, pipeline management) with role-plays, call coaching, and structured feedback. * Customers Education: Creates content that the client uses to learn independently (not team-based training) in cooperation with the