15 ott - Lombardia
Group O
Description Group O is seeking an IT Intern to grow within our developing Information Technology group. Department: IT Infrastructure Employment Type: Internship Location: Milan, IL (4905) Reporting To: Anthony Valenzuela Compensation: $19.00 - $21.00 / hour As an IT Intern, you will be an integral part of our IT team, assisting in various areas including helpdesk support, information security, and networking. This internship offers firsthand learning experience in a dynamic and challenging environment, providing opportunities to develop technical skills and gain practical experience in IT operations. The ideal individual will be a College Senior or Graduate Student working towards a degree within the Information Technology discipline and exploring opportunities for full-time employment upon graduation. Key Responsibilities Essential Functions Desktop Support: * Provide first-line technical support to end-users, responding to inquiries and troubleshooting issues related to hardware, software, and network connectivity. * Assist in the setup, configuration, and maintenance of desktops,
laptops, printers, and other peripherals. * Document and track support tickets using the IT ticketing system, ensuring timely resolution and excellent customer service. Information Security * Assist in the implementation and maintenance of information security policies, procedures, and controls. * Monitor security alerts and logs to identify potential security incidents or vulnerabilities. * Participate in security awareness training initiatives for employees, promoting best practices for data protection and cybersecurity. Networking * Assist in the setup, configuration, and maintenance of network infrastructure components such as routers, switches, firewalls, and wireless access points. * Troubleshoot network connectivity issues, perform basic network diagnostics, and assist in the resolution of network-related problems. * Participate in network monitoring and performance optimization
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