15 ott - Bergamo
Schneider Electric
Join our service delivery team as a Specialist Senior Service Representative, where your technical expertise will directly impact customer success. This role blends hands-on problem-solving with strategic consulting—you'll lead complex maintenance projects, troubleshoot multi-component systems, and help customers achieve optimal performance. What will you do? * Diagnose and resolve complex system issues using root cause analysis and collaboration with engineering experts * Oversee installation, commissioning, and preventive maintenance to ensure system reliability and safety * Deliver technical consulting to customers and internal teams to uncover needs and support business development * Guide field service engineers and coordinate across teams to provide seamless,
high-quality service solutions What are the key skills we are looking for? * Active Listening - advanced level; understanding customer concerns and translating them into technical solutions * Customer Support - advanced level; delivering proactive service that builds trust and long-term relationships * Maintenance and Repair - advanced level; executing complex maintenance to maximize system reliability * Predictive Maintenance - advanced level; using data and diagnostics to prevent failures before they occur * Problem Solving - advanced level; diagnosing root causes in multi-component systems under pressure * Resilience - advanced level; maintaining focus and performance in high-stakes service environments * Safety Standards - advanced level; ensuring all work meets regulatory and safety compliance requirements * Technical Documentation - advanced level; creating clear records that support knowledge transfer and compliance What qualifications will make you successful? * Strong collaboration skills to work across functions and drive solutions in a technical ecosystem * Ability to explain complex technical information clearly to diverse audiences with confidence * Proactive approach that anticipates challen
15 ott - Casier
Michael Page
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