Head of Workplace Services

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fll9c

Banca Generali (www.bancagenerali.com), Italy's leading private bank in financial planning and customer asset protection through a high-quality network of Financial Advisors, is looking for a Workplace Manager for its Milan site. Workplace management office overseas: * Digital workplace governance (endpoints, collaboration tools, software assets). * Workplace and meeting room technology management. * Event technology support and delivery. * Helpdesk and end-user support oversight. * Definition of standards, policies, and operating processes. * Continuous service improvement and business continuity management. * Own the end-to-end Workplace Services strategy, governance and delivery for Head Office users and the Financial Advisor Network, ensuring service quality, operational efficiency, cost optimization and compliance with operating model. * Define and continuously evolve the Digital Workplace service model, covering end-user devices, collaboration platforms, mobile services, support channels and employee experience. * Lead service operations across incident, request, problem,



change and demand management processes, ensuring high service reliability and user satisfaction. * Manage external providers and strategic partners, overseeing service performance, contractual compliance, SLA/KPI achievement. * Oversee the End User Computing and Digital Workplace ecosystem, ensuring service reliability, technology evolution and alignment with business needs. * Own workplace asset and software lifecycle management, ensuring optimization of costs, licensing compliance, CMDB accuracy and audit readiness. * Act as the primary IT partner for workplace-related business needs, translating strategic priorities into service enhancements and transformation initiatives. * Drive workplace innovation and adoption of emerging technologies, including AI-enabled capabilities, automation and self-service solutions, to improve productivity and user experience. Requirements Experience and exper

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8fll9c