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Additional Information Job Number 26120518 Job Category Management Development Programs/Interns Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP Schedule Tempo pieno Located Remotely? N Position Type Non-Management Pay Range: EUR 7800 - 9600 Annual Salary Job Title: Concierge Intern Department: Guest Services Reports to: Guest Services Director, Head Concierge, Night Manager and Guest Services Supervisor, Reservation Manager. Job overvew: * Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. * Respond to special requests from guests with unique needs and follow up to ensure satisfaction. * Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. * Answer, record, and process all guest calls, messages, requests, questions, or concerns. * Contact appropriate individual or department (e.g., Bellmen, Housekeeping) as necessary to resolve guest call,
request, or problem. * Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. * Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. * Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. * Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. * Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. * Comply with qualit
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