15 ott - Genova
Costa Crociere
Are you ready to turn every destination into an unforgettable experience for our guests? WHAT YOU WILL DO As a Land Experience Sales, you will help guests make the most of every destination. Through your sales mindset, relationship-building skills and passion for travel, you will inspire unforgettable experiences while contributing to Costa's commercial success. Guest Experience & Relationship Building * Become the trusted point of reference for guests, helping them choose the experiences that suit them best. * Build meaningful relationships and create memorable moments throughout the guest journey. * Proactively resolve issues and ensure a smooth, enjoyable experience ashore. Sales & Business Impact * Promote shore excursions and packages, turning guest needs into sales opportunities. * Use a consultative approach to maximize conversion, upselling and revenue growth. * Contribute to achieving department targets and commercial objectives. Excursion Operations & Quality * Support excursion operations to ensure seamless organization and service delivery.
* Monitor excursion quality and guest satisfaction, joining tours when needed. * Contribute to continuous improvements that enhance both guest experience and business performance. Reporting & Coordination * Support back-office activities, special requests and operational follow-up. * Track sales performance and contribute to reporting and decision-making processes. * Collaborate with onboard teams to deliver exceptional results. WHO YOU ARE Required: * Secondary school education in tourism, languages or related fields * Some experience in direct sales * Sales mindset with confidence in promoting products or services * Fluent English and at least two additional languages (Italian, French, German, Spanish) at high proficiency * Customer-focused and relationship-driven, with a natural ability to build trust and create memorable experiences * Results-oriented and resilient, motivated to achieve ambitious goals * Authentic
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