Technical Account Manager
Pubblicato il 15-10-2026 - Nexburg in Monza
Your mission * Take ownership of the technical end-to-end project management of assigned customers, from requirements gathering and technical solution design through to successful project delivery and acceptance. * Lead and coordinate cross-functional project teams consisting of software developers, testers, support and engineering specialists. * Work closely with internal project partners to develop technical solution concepts and define project roadmaps, taking technical, timeline and customer requirements into account. * Collaborate closely with engineering and support teams to analyze technical incidents, coordinate troubleshooting activities and ensure successful service delivery. * Build, maintain and continuously strengthen long-term relationships with customers and strategic partners. * Provide technical support to customers and contribute to continuous improvements of solutions, processes and services within the department. * Support the sales team in a technical pre-sales role and contribute to acquiring new customers and strategic partners.
* Translate customer requirements into technical solutions and align them with internal stakeholders and customers. * Occasional business travel to customers and partners is required. Your profile * Completed degree in a technical field combined with relevant professional experience in technical project management, ideally within the telecommunications industry. * Hands-on experience with Linux/Unix and a strong technical understanding. * Professional background with a telecom operator, telecom vendor or provider of telecom solutions. * Good knowledge of modern telecommunications networks, network topologies, IP networking and relevant protocols. * Experience working with engineering teams on troubleshooting, technical incident analysis and service delivery. * Ability to analyze technical incidents, develop solution approaches and coordinate the activities required to resolve them. * Strong communication skills, effect