15 ott - Ro
Foundever
ppbDescriptionbr/ /bAre you a results-driven leader with strong coaching skills and a passion for team development? /ppbRequired Languagebr/ /bGerman, Englishbr/bEmployment Typebr/ /bFull timebr/bContract Typebr/ /bPermanentbr/bDescriptionbr/ /bAre you a results-driven leader with strong coaching skills and a passion for team development?br/Do you want to be part of a dynamic support team?br/If so, you might be our next bTeam Manager – German English /b.br/bYour Profilebr/ /b /pulliGerman – Advanced level C1 /liliEnglish – Medium level B2 /liliCompleted higher education (college degree or equivalent) is required /liliPrevious experience in a leadership role (Team Leader / Team Manager) within a customer support or BPO environment /liliStrong coaching and people management skills /liliAbility to analyze performance data and drive KPI improvement /liliExperience working in a structured, target-driven environment /liliFlexibility to work in a rotational schedule,
Monday–Sundaybr/ /li /ulbConditions For Internal Candidatesbr/ /bulliNo written warnings in the past 6 months or ongoing disciplinary processbr/ /li /ulbYour future role:br/ /bulliLead, coach, and develop a team of Customer Support Representatives /liliMonitor team performance against KPIs (quality, productivity, CSAT, attendance, etc.) /liliConduct regular 1:1 meetings, performance reviews, and coaching sessions /liliIdentify development needs and collaborate with Quality and Training teams /liliDrive engagement initiatives and contribute to a positive team culture /liliManage attendance, attrition, and workforce planning in collaboration with relevant departments /liliEnsure compliance with company policies, procedures, and client requirements /liliHandle escalations and support resolution of complex cases /liliAnalyze reports and implement action plans to improve operational results /liliParticipate in calibration sessions and operational meetings /liliSupport onboarding and nesting phases for new team memb
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