15 ott - Sesto
Waters
Overview As a Clinical Field Service Engineer, you install, maintain and repair Waters LC-MS systems in regulated clinical labs, solving technical issues and building trusted customer partnerships. You will work field-based, traveling as needed, with a focus on timely service delivery and quality. You’ll collaborate with cross-functional teams and receive ongoing technical training to grow your expertise. This role supports Waters’ mission to enable high-quality diagnostic testing and better patient outcomes through innovative analytical technology. Responsabilità * Install, qualify, calibrate, maintain, troubleshoot and repair Waters LC-MS systems in clinical labs * Analyze performance and diagnostic data to identify root causes and corrective actions * Collaborate with technical and support teams; escalate complex issues as needed * Manage customer expectations and communicate work performed with follow-up plans * Complete service records and documentation per quality/regulatory procedures * Build strong customer relationships and advise on Waters products and services * Engage in comprehensive technical training and continuous development opportunities Requisiti fondamentali * Bachelor in analytical chemistry, biology, physics, engineering (minimum) * Practical experience with complex analytical or laboratory instrumentation * Strong technical aptitude across mechanical, electrical, fluidic and software domains * Experience maintaining, calibrating or troubleshooting instrumentation (advantageous) * Experience with LC-MS instrumentation (preferably Waters) (strongly preferred) * Experience in a clinical, forensic, hospital, IVD or regulated lab environment (advantageous) * Valid driving licence; willingness for overnight/international travel for training * Strong customer focus, analytical problem-solving, and effective communication across backgrounds * Independent work capability with good time management and organizational skills * Fluency in Italian and profe
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