15 ott - Cesena
Technogym
Overview In this role you will design and manage global training programs for Technogym’s technicians and installers, ensuring high-quality, scalable knowledge transfer. You’ll develop comprehensive technical documentation and innovative training solutions, from classroom to digital formats. You will collaborate with cross-functional teams, including R&D; and field services, to align training with product development and service standards. You help elevate Technical Service quality across branches and distributors while driving continuous improvement. This is a chance to shape how Technogym builds capabilities worldwide and supports a healthier world through expert training. Responsabilità * Design, manage, and monitor global training programs for technicians and installers to ensure consistent knowledge transfer * Develop and maintain technical documentation and training materials meeting high standards * Coordinate classroom, on-site, and digital training globally to align with business objectives * Lead audits and evaluations to meet performance, training,
and certification KPIs * Improve training processes using data, feedback, and continuous improvement initiatives * Act as Technical Service representative in New Product Development, conveying field needs to R&D; * Create innovative training solutions including e-learning, webinars, and blended learning * Enhance service quality through audits and competency development, focusing on second-level support Requisiti fondamentali * 1 to 2 years of experience in technical training, product support, or a similar role * Extensive understanding of the products to train others and provide technical support * Fluent English; Spanish or French knowledge is a plus * Excellent relationship-building abilities with diverse stakeholders * Strong public speaking and presentation skills * Excellent planning and time management to organize training programs and meet deadlines * Bachelor’s degree in Engineering, Technical Communicat
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